Privacy Policy

PRROBE TEMPERATURE 、PRROBE PLUS (hereinafter referred to as “PROBE TEMP”、”PRROBE PLU”, “App” or “Application”) is a software and hardware combination product provided by Shenzhen Finemold Technologies Co., Ltd. (hereinafter referred to as “we” or “our company”).

A smart hardware device refers to a device (hereinafter referred to as “device”, “hardware”) that can be controlled and managed in the application after being bound with the application.

We take the privacy of our users very seriously. When you use our products and services, we may collect and use your relevant information. We hope to explain to you through this “Privacy Policy” how we collect, use, store and protect this information when using our services, and how we provide you with access, update, control and protection of this information.

This “Privacy Policy” is closely related to the services you use of our company. Please read it carefully before using the APP, and use our products and services after confirming your full understanding and agreement. Once you start to use PROBE TEMP’s products or services, it means that you have fully understood and agreed to this policy.

How we collect and use your information
1. Information you provide to us
  
  We will collect and use your personal information in accordance with the requirements of this policy. For example, when you register for an account, we will ask you to provide personal information, such as your email address and phone number, which will be stored under your account name. If you want to make full use of the various third-party sharing or login functions provided by us, you may also need to obtain some information that your third-party account allows us to obtain, including third-party accounts and avatars. For other information such as log information, local storage information, taking photos/videos/recordings, WiFi information, reading or modifying storage, etc., please refer to the following description for the specific purpose and purpose of collecting and using this information. We will adopt compliant technology to encrypt and store the information you expressly consent to protect the security of your personal information.
2. Purpose and use of the information we obtain during your use of the Services
  
  We collect information about your use of the Services, and the purposes and uses of such information include:
  
  Log information
  
  When you use our services, we will automatically collect certain information and store it in server logs or write it to the external storage device of your mobile phone. Such information includes:
  
  When an error or exception occurs when the application uses the service
  
  When the application crashes during operation, we will write the error log to the external storage, and the user can choose whether to send it to us or not.
  
  Local storage
  
  User screenshots and video files will be stored in the external storage of the phone
  
  During the running process of the application, the data cache and user data are stored in the database for local storage.
  
  Location information
  
  Get a list of WiFi networks in your location.
  
  Enable smart hardware devices to connect to the WiFi of your choice.
  
  Re-routing outgoing calls.
  
  Some special devices can call the mobile phone (user) to initiate a video call request. At this time, the application needs to sense the incoming and outgoing call status of the mobile phone, and hang up the external video call request when there is an incoming or outgoing call.
  
  Take photos, videos and audio recordings
  
  When an app requests a video call from another device, it needs to send the data collected by the camera and microphone to the device.
  
  When some types of devices (such as NVR) supported by the application are added, it is supported to scan the QR code to add a new connected device and call the camera to collect data.
  
  Read, modify or delete USB storage contents
  
  When viewing camera data, the app allows the user to capture images and save them on the phone’s storage medium, and view the user’s saved content within the app.
  
  View network connections, change network connections, and full network access
  
  The application needs to read the network information when configuring the network for the camera, and provides the user with limited account system functions.
  
  Allow WLAN multicast reception
  
  The application can discover other cameras under the same local area network, and needs to exchange data with the cameras that have not been added through WLAN multicast.
  
  Modify system settings
  
  The application provides some setting items for the user to choose, such as auto-start at boot, mute during video surveillance, etc.
  
  List of installed apps
  
  Determine whether third-party sharing and payment applications are installed, and activate the third-party application software upgrade information prompt when users use video sharing, payment and other functions
  
  To allow you to participate in surveys about our products and services
3. Device permission call details

Device permissions	Corresponding business function	Purpose of calling permission	Whether to ask	Can users turn off permissions
Location permissions	Add device functions to assist the binding between App and smart hardware	Get a list of WiFi networks in your location, and enable smart hardware devices to connect to the WiFi network of your choice	Yes	Yes
Storage permission	Video recording, screenshot, playback and download function of monitoring interface	Local storage of videos and images recorded by smart hardware devices on mobile phones	Yes	Yes
Camera permission	Add the QR code in the device, share the friend function, and assist the binding of the App and the smart hardware	Add and share smart hardware devices by scanning QR codes	Yes	Yes
Read device information (OAID, IMEI, Android ID, etc.), network information (connected WIFI, MAC address, etc.)	Entering the App for the first time to ask for third-party SDK initialization	Required for Baidu statistics/Google statistics, ad serving and monitoring	Yes	Yes
Microphone permissions	Intercom function of monitoring interface	intercom call	Yes	Yes

How we store your personal information

We will store the personal information of users collected in the territory in accordance with laws and regulations, and will not transmit your personal information overseas unless it is required by the regulations or with your express consent. We only retain your personal information for the period necessary for the purposes described in this “Privacy Policy” and for the time limit required by laws and regulations. We use a variety of security technologies and procedures to prevent loss, misuse, unauthorized access or disclosure of information. For example, in some services, we will use encryption technology (such as SSL) to protect the personal information you provide. However, please understand that due to technical limitations and various malicious means that may exist, in the Internet industry, even if we do our best to strengthen security measures, it is impossible to always guarantee 100% information security.
How we share, transfer, and publicly disclose your personal information
1. Share
  
  We will not share your personal information with any companies, organizations and individuals, with the following exceptions:
We will share your personal information with other parties with your explicit consent.
We may share your personal information externally in accordance with laws and regulations, litigation and dispute resolution needs, or as required by administrative and judicial authorities.
To the extent permitted by laws and regulations, it is necessary to share your personal information in order to protect PROBE TEMP’s affiliates or partners, you or other users or the public interest, property or safety from harm.
Sharing between affiliates: We may share your personal information with our affiliates in the context of our affiliates providing services to you or to us. However, we only share necessary personal information, and the processing of your information by related parties is governed by this policy. If the affiliated company wants to change the purpose of processing your personal information, it will seek your authorization and consent again.
Sharing with partners: We will only share with us for legal, legitimate, necessary, specific, explicit and purpose stated in this policy and with your express authorization and consent. Suppliers, service providers, consultants, agents, third-party advertisers, application developers, open platforms or other partners who share the necessary personal information (or the text message or caller number you report), or aggregated information, anonymized information, or other information that does not personally identify you (for example, we may tell app developers how many people have installed their apps.) To provide better customer service and user experience. These vendors, service providers, consultants, agents may provide us with technical infrastructure services, analyze how our services are used, measure the effectiveness of advertising and services, provide customer service and payment services, conduct academic research and surveys, or provide legal, financial and technical advisory services. For example, we may occasionally invite you to participate in sweepstakes. If you are lucky enough to win, we need to provide your personal information to the logistics service provider in order to send you our prize or arrange for a partner to provide services. All our partners are not authorized to use shared personal information for other purposes unrelated to products or services.

For companies, organizations and individuals with whom we share personal information, we will sign strict data protection agreements with them, requiring them to process personal information in accordance with our instructions, this policy and any other relevant confidentiality and security measures.

Instructions for third-party SDK partners and shared information

In order to ensure the realization of application-related functions and the safe and stable operation of the application, we may access software development kits (SDKs) provided by third parties to achieve related purposes.

Partner type	Partner name	Partner purpose	Cooperation method	Shared personal information fields	Privacy Policy
Statistical service partner	Google Statistics	User behavior collection	Embed 3rd party SDK	User behavior and other statistics	http://www.google.cn/policies/terms/archive/20070416/
Social service partner Third-party payment service partners	WeChat Open Desk	Provide third-party login sharing services, Provide third-party payment services	Embed 3rd party SDK	No	https://developers.weixin.qq.com/doc/oplatform/service_market/intro.html
Social service partner	Alipay Open Platform	Provide third-party payment services	Embed 3rd party SDK	No	https://opendocs.alipay.com/open/54/01g6qm

Transfer

We will not transfer your personal information to any other companies, organizations and individuals, except in the following cases:
With the development of the company’s business, we and our affiliates may conduct mergers, acquisitions, asset transfers or other similar transactions. If the relevant transaction involves the transfer of your personal information, we will require the new company, organization and individual holding your personal information to continue to be bound by this policy, otherwise we will require the company, organization and individual to obtain your authorization and consent again
To meet the requirements of laws and regulations, legal process or mandatory government requests or judicial rulings.
Transfer with your explicit consent, that is, after obtaining your explicit consent, we will transfer your personal information that we have acquired to other parties.
1. Disclose
  
  We will only publicly disclose your personal information in the following circumstances:
Your express consent has been obtained.
We may publicly disclose your personal information when required by law, legal process, litigation or government authorities.
To the extent permitted by laws and regulations, it is necessary to disclose your personal information in order to protect PROBE TEMP’s affiliates or partners, you or other users or the public interest, property or safety from damage.
Other situations stipulated by laws and regulations.

According to the law, sharing and transferring de-identified personal information and ensuring that the recipient of the data cannot recover and re-identify the subject of the personal information is not an external sharing, transfer or public disclosure of personal information. Storage and processing will not be required to notify you and obtain your consent.
Your right to manage personal information
1. Access and Correct Your Personal Information
  
  You can query and correct your account information, including account password, nickname, etc., by accessing the account information of the application.
2. Delete your personal information
  
  You have the right to ask us to delete your personal information in the following circumstances:
We have collected your personal information without your explicit consent.
Our processing of your personal information violates the requirements of laws and regulations.
We use and process your personal information in violation of our agreement with you.
You cancel your account, uninstall or no longer use our products (or services).
We stop providing services to you.

You can contact us to request deletion of your personal information through the methods provided in this Privacy Policy, and we will reply within 15 working days. When we delete your personal information from the server, we may not delete the corresponding data from the backup system immediately, but will delete the information when the system updates the backup information.
1. Cancel your personal account
  
  You can cancel your account at any time through the cancel account function in the account information of the app. If you choose to cancel your account, your account will not be available and the relevant account information will be cleared, and you will no longer be able to log in and use the product functions through your account. and service.
  
  After you cancel your account, we will stop providing you with corresponding products (or services), and delete or anonymize your personal information within 10 working days, unless laws and regulations require us to keep relevant information.
How we process personal information of minors

We attach great importance to the protection of minors’ personal information. We do not take age identification as a prerequisite when providing products or services to users, but the nature of our products and/or services requires that you should be an adult with full civil capacity. If you are a child or other minor under the age of 18, we require you to ask your parents or other guardians to read this Privacy Policy carefully, and to obtain the consent and supervision of your parents or other guardians to use our services or provide us with information. If you collect or submit personal information of minors to us through our products and/or services for the purpose of interacting with children, please ensure that you have obtained the authorization and consent of their legal guardians in advance.
Changes and Amendments to the Privacy Policy

Our Privacy Policy is subject to change. We will not limit your rights under this Privacy Policy without your express consent.

For major changes to this Privacy Policy, we will also provide prominent notices (for example, when the APP is revised or upgraded, or when you log in again, you will be notified in a timely manner in the form of a pop-up window).

Material changes referred to in this policy include, but are not limited to:
Significant changes to our service model. Such as the purpose of processing personal information, the type of personal information processed, and the way in which personal information is used.
Significant changes in our control, etc. Such as changes in owners caused by mergers and acquisitions, etc.
The main object of personal information sharing, transfer or public disclosure has changed.
Significant changes in your rights to participate in the processing of personal information and the manner in which it is exercised.
When our responsible department, contact information and complaint channel for handling personal information security change.
When the personal information security impact assessment report indicates that there is a high risk.
How to contact us

If you have any questions, comments, suggestions or complaints about our Privacy Policy and the handling of your personal information, please contact us via the methods below.

Email: sales@fine-mold.com

In general, we will respond to your request within 15 working days.
Effectiveness of the Privacy Policy

The update date of this policy version is May 18, 2023, and it will take effect on May 18, 2023.